Cotswold Grange Hotel

Hotel
EMAIL: info@cotswoldgrange.co.uk
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Cotswold Grange Hotel

Cotswold Grange Hotel is located in a beautiful historic part of Cheltenham called Pittville, on a tranquil tree-lined avenue between The Racecourse and Town Centre.

Offering rooms, bar & restaurant.

Reviews

Bad plumbing and awful customer service

Rated 1 out of 5

On first impressions nice, but through no mis-use of ours the toilet blocked around midnight. There were no staff on duty and no-one answered the emergency contact number over a period of circa 45 minutes. Eventually we found a toilet which required going up and down two flights of stairs in the middle of the night several times. It wasn’t pleasant having to use a shared facility given what is expected of a ‘luxury’ hotel room.
My wife and decided that we didn’t want to stay for breakfast. We asked in the morning (when staff were on duty) if we could have a room swap to be comfortable getting ready to leave. This wasn’t possible as the hotel was fully booked and whilst a customer had checked out no-one could clean to let us use the room.
We received an apology by reception staff and agreement to a full refund. We also sent two emails but no replies, and upon being able to talk to the manager later the day of check out she said there had been no earlier issues with the toilet and no attempt to contact the emergency number, effectively suggesting we were lying. The feedback of poor customer experience should have been enough to settle the matter but instead we were/are being questioned and disbelieved.
We barely slept having to leave our room for a toilet and being anxious having to deal with the situation in the morning, and now the promised refund is not forthcoming.
Appalling and we will never visit here again.

Ross B

Rate and write a review

Cheltenham GL52 2QH Pittville Circus Road, Cheltenham, Gloucestershire, GL52 2QH, UK
Get directions

Meal Type

Buffet
Snacks

Dietary Restrictions Offered

Gluten Free
Vegan
Vegetarian

Accommodation Features

Coffee/Tea Maker
Hair Dryer
Room Hire
Screen
Sleeps 2-8
Wi-Fi

Venue Features

Accept Credit Cards
Bar/Lounge
Cocktails
Coffee
Disabled Access
Gift Cards Available
Outdoor Seating
Parking
Restaurant
Serves Alcohol
Smoking Area
TV
Wifi

Great For

Adults
Celebrations
Country Escape
Gifts

Essentials

Book Online
Reservations

Price Range

££-£££